Eco claims
Fake eco product warning
How to spot exaggerated sustainability claims and what we do about them.
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TheEcoMax protects buyers and sellers with verified products, secure checkout, clear returns and transparent sustainability standards.
Buyer Protection
Secure checkout, refunds and support on every order.
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Seller identity, delivery reliability and product accuracy.
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Product quality, sustainability claims and impact transparency.
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Protected transactions, refunds and payment security.
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Report fake eco claims, unsafe products, suspicious sellers, payment issues or misleading discounts. Our team reviews every report.
Good to know
Short, practical guides to help you stay safe across the marketplace.
Secure account
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Safe shopping
Spot trustworthy listings and offers.
Seller standards
What every seller agrees to uphold.
Eco claim safety
How we keep sustainability honest.
Payments & refunds
How payments and refunds are protected.
Scams & abuse
Recognise and avoid common scams.
Buyer Protection
Every order paid through TheEcoMax checkout is covered. If something goes wrong, we help you put it right.
- Product not delivered
- Product not as described
- Seller does not respond
- Refund issue
- Unsafe or misleading product
Seller Trust
Before a seller can reach buyers, and continuously afterwards, we check the things that matter.
- Business identity
- Delivery reliability
- Return policy
- Product accuracy
- Customer communication
- Sustainability claims
EcoMax Verified
Not every green product is truly sustainable. EcoMax Verified reviews product quality, usefulness, packaging and claim transparency.
Product quality
Built to last and genuinely useful.
Packaging transparency
Honest, low-waste packaging.
Sustainability claims
Backed by evidence, not buzzwords.
Impact data
Clear CO₂ and material figures.
Seller responsibility
Accountable, responsive sellers.
IMPACT+
More protection with IMPACT+
Members get an extra layer of care across support, returns and verified deals — plus measurable impact rewards.
- Priority support
- Easier returns
- Verified deals
- Green delivery benefits
- Impact rewards
Latest safety updates
Recent notices from our trust and safety team.
Payments
Payment safety reminder
Always pay through TheEcoMax checkout to keep your order protected.
Sellers
Seller verification update
Stronger identity checks now apply to all new marketplace sellers.
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